Terms & Conditions

TERMS & CONDITIONS

Last updated: 14/12/2025

OVERVIEW

This website is operated by SHUGHER (PRIVATE) LIMITED, a company incorporated under the laws of the Islamic Republic of Pakistan (“Shugher”, “we”, “us”, “our”, or the “Company”).

By accessing our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including all policies referenced herein.

If you do not agree to all Terms, you may not access the Site or use our Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least 18 years of age or the age of majority in your jurisdiction;

  • You are legally capable of entering into a binding contract.

You may not use our products for any unlawful or unauthorised purpose.

You may not purchase, use, or distribute our products for resale, redistribution, or commercial purposes without our prior written permission.

Any breach of these Terms may result in immediate termination of access and cancellation of orders.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, limit access, or cancel orders at our discretion, subject to applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent.

SECTION 3 – ACCURACY, COMPLETENESS & RESULTS DISCLAIMER

Information on this Site is provided for general informational purposes only.

We do not guarantee that information is accurate, complete, or current at all times.

Product benefits, sensory experience, and results may vary from person to person.
No results are guaranteed.

Reliance on Site information is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICING

Prices and availability are subject to change without notice.

We reserve the right to modify or discontinue products or Services at any time and shall not be liable for such changes.

SECTION 5 – PRODUCTS & SERVICES

  • Products are subject to availability.

  • Visual representations may vary due to screen differences.

  • Our products are cosmetic and personal care products only.

No product is intended to diagnose, treat, cure, or prevent any medical condition.

Returns, refunds, and exchanges are governed by our Refund & Returns Policy.

SECTION 6 – BILLING, PAYMENTS & CASH ON DELIVERY

We reserve the right to refuse or cancel orders at our discretion.

For Cash on Delivery (COD) orders:

  • We may verify orders via phone, SMS, or WhatsApp before dispatch.

  • Unverified or suspicious COD orders may be cancelled.

You agree to provide accurate and complete billing and contact information.

SECTION 7 – THIRD-PARTY TOOLS & SERVICES

We may use third-party platforms (including Shopify, payment gateways, and couriers).

Such services are provided “as is” and “as available”, and we are not responsible for their performance or failures.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites, content, or practices.

Use of third-party services is at your own risk.

SECTION 9 – USER FEEDBACK & SUBMISSIONS

Any feedback, suggestions, or content you submit may be used by SHUGHER without restriction or compensation.

You confirm that your submissions do not violate any third-party rights.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, which forms part of these Terms.

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use the Site or Services to:

  • Violate any Pakistani or international law

  • Infringe intellectual property rights

  • Harass, defame, abuse, or exploit others

  • Upload malware or malicious code

  • Engage in fraud, scraping, or unauthorized access

Violation may result in termination and legal action.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.

We do not guarantee uninterrupted, secure, or error-free service.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

SHUGHER shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill.

(This section should be reviewed by legal counsel for jurisdiction-specific enforcement.)

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless SHUGHER from any claims arising from:

  • Your breach of these Terms

  • Your misuse of the Site

  • Your violation of any law or third-party rights

SECTION 16 – FORCE MAJEURE

We shall not be liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, governmental actions, or supply chain disruptions.

SECTION 17 – TERMINATION

We may terminate or suspend access immediately if you breach these Terms.

Obligations incurred prior to termination shall survive termination.

SECTION 18 – SEVERABILITY

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – NO WAIVER

Failure to enforce any right shall not constitute a waiver of that right.

SECTION 20 – GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Islamic Republic of Pakistan.

Courts of Rawalpindi / Islamabad shall have jurisdiction.

SECTION 21 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Site constitutes acceptance of changes.

SECTION 22 – CONTACT INFORMATION

📧 Email: legal@shugher.com
🏢 Company: SHUGHER (PRIVATE) LIMITED
📍 Pakistan